This Privacy Policy explains how ExamPlanner (“we”, “us”) collects, uses and protects your information when you use examplanner.in and our related services (the “Service”).
Information we collect
- Account information – your name, email address, profile photo and sign-in details. These come from you, or from a sign-in provider such as Google if you choose to use one.
- Preparation data – the exams you’re targeting, test attempts, answers, time taken, confidence levels, bookmarks, study plans and similar activity on the Service.
- Payment information – if you buy a plan, our payment partner processes your payment. We receive the transaction status and reference, but we do not store your card, UPI or bank details.
- Technical data – device and browser type, IP address, pages visited and similar usage data, collected through cookies and analytics tools.
- Communications – messages you send us, such as support emails or testimonials you choose to submit.
How we use your information
- To create and secure your account and provide the Service
- To generate analytics, recommendations and personalised study plans from your practice data
- To process payments and manage subscriptions
- To send service emails such as verification, password reset, reports and important notices
- To improve the Service, fix problems and prevent fraud or abuse
- To meet our legal obligations
Sharing
We do not sell your personal information. We share it only with service providers that help us run the Service, such as authentication, hosting, email, payment processing and AI-processing providers, under contracts that limit their use of your data. We also share it where the law requires.
Cookies
We use essential cookies to keep you signed in, and analytics cookies to understand how the Service is used. You can control cookies through your browser settings. Blocking essential cookies may stop parts of the Service from working.
Data retention and security
We keep your information for as long as your account is active, and afterwards as needed for legal, accounting or dispute-resolution purposes. We use industry-standard safeguards, including encryption in transit and access controls, to protect it.
Your rights
You can access, correct or delete your personal information, or withdraw consent, by writing to us at support@examplanner.in. We will respond within a reasonable time and as the applicable law, including the Digital Personal Data Protection Act, 2023, requires.
Children
The Service is meant for users aged 16 and above. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed. If we make significant changes, we will notify you on the Service or by email.
Contact
For questions about this policy, email support@examplanner.in.